Notebookcheck recently highlighted a specification discrepancy involving the Chuwi CoreBook X and Chuwi CoreBook Plus, revealing that certain units shipped with processors that did not match official product listings. The issue raised concerns among buyers, particularly as the installed chips were reportedly older models with lower performance than expected.
The situation also prompted a response from AMD, which clarified that it was not responsible for the mismatch. The company indicated that processor selection and system configuration decisions are handled by device manufacturers, placing responsibility on Chuwi for the discrepancy.
Chuwi has now issued an official statement acknowledging that a production error resulted in a limited number of affected devices. According to the company, some CoreBook X and CoreBook Plus laptops were assembled with incorrect CPUs during manufacturing. The brand states that customers who received devices that do not match the advertised specifications are eligible for a full refund.
Affected users can initiate the return through their original retailer or contact Chuwi directly via service@chuwi.com. The company notes that returned devices must be in original condition and include all bundled accessories. Refund requests must be submitted before May 31, 2026, providing customers with a defined timeframe to verify their systems and take action if needed.
Chuwi’s Official Statement
Dear Users and Fans,
Thank you for your continued trust and support of CHUWI.
Due to a production error, a limited number of CoreBook X and CoreBook Plus units were assembled with incorrect processors. If you have received a device that does not match the specifications you ordered, please return it for a full refund. You may initiate the return through your original purchase channel or contact our official support team at service@chuwi.com for assistance.
We sincerely apologize for any inconvenience this may have caused. We are committed to resolving this matter promptly and ensuring that your rights are fully protected.
Return Guidelines:
Please ensure the device is in original condition with all accessories included
Valid period: From now until May 31, 2026With 22 years of brand history, CHUWI has always placed the highest priority on quality and innovation. Moving forward, we will continue to uphold a “user-first” philosophy and strive to deliver high-quality, innovative products with exceptional value.
Thank you again for your understanding and support.
Sincerely,
CHUWI Team
Buyers Encouraged to Verify CPU Specifications
While Chuwi indicates that only a limited number of units were affected, the case highlights the importance of accurate specification listings in the notebook market. CPU differences can impact performance, battery life, and long-term usability, especially for productivity workloads and light content creation tasks.
Customers who purchased the CoreBook X or CoreBook Plus are advised to confirm their processor model through system information tools. Those who discover a mismatch can contact Chuwi support or the original seller to begin the refund process before the May 31, 2026 deadline.
The development also shows how independent testing and verification continue to play a key role in maintaining transparency in the consumer PC market.
